Online purchases
Due to the digital nature of our products, all sales are final. Once a purchase is completed and the STL files are delivered, we are unable to offer refunds, returns, or exchanges.
Important Notes
Digital Downloads: Our products are instant digital downloads. Once the files are accessed, they cannot be “returned,” which is why we cannot process refunds or exchanges.
Preview Carefully: Please review the product descriptions, images, and format details before completing your purchase.
File Issues: If you encounter a technical problem with a file (e.g., it won’t open, contains errors, or isn’t print-ready), please contact us. We’ll do our best to resolve the issue by providing support or a corrected file.
Exceptions
In rare cases, we may issue a refund or credit if:
A file is corrupted or unusable, and we are unable to provide a working replacement
You were charged in error or made a duplicate purchase
To request assistance, please contact our support team within 7 days of your purchase and include:
Your order number
A clear description of the issue
Screenshots or slicer logs (if applicable)
Contact Us
If you have any questions about our policy or need help with a download, feel free to contact us at:
[email protected]
We’re committed to ensuring a smooth and satisfactory experience.